FAQ

Orders & Shipping

How long until my order arrives?
Every item is made after you order it, not pulled off a shelf. Production takes 2 to 5 business days, then shipping time on top of that. You will get a tracking email the moment it leaves the facility.

Why does it take longer than other stores?
Because nothing is pre-made. We do not warehouse inventory hoping it sells. Your item is printed after you order it, which adds a few days and means nothing gets produced that nobody wanted.

Where do you ship?
United States only, for now. More countries are coming.

Can I cancel or change my order?
If production has not started, yes. Email us as quickly as you can. Once the item is printed we cannot undo it, because it was made specifically for your order.

Sizing

How do I know what size to order?
Each product page has a size chart below the description. The most reliable method is to measure something you already own and love, then match those measurements to the chart.

What if I order the wrong size?
Because every item is made to order, we cannot accept returns or exchanges for sizing or for a change of mind. Please check the size chart before you order. If anything is unclear, email us first and we will help you choose.

Problems & Returns

What if my item arrives damaged, defective, or wrong?
Send us a photo within 30 days of delivery and we will replace it or refund it. No return shipping required and no lengthy form to fill out.

Do you accept returns for any other reason?
No. Made-to-order items are produced individually for each customer, so they cannot be restocked or resold. Full details are in our Refund Policy.

Still need help?

Email hello@starwoofs.com and a human will reply, usually within one business day.

See also our Shipping Policy, Refund Policy, and Terms of Service.