Refund policy

At StarWoofs, we care about making sure you and your pup are happy with your order. Most of our products are made to order or shipped directly from our production partners, and we'll always do our best to make things right if there's a problem.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive the wrong item, email us at returns@starwoofs.com within 30 days of delivery. Include your order number and a clear photo of the issue. We'll send a replacement or issue a full refund. In most cases you won't need to send anything back, so please wait to hear from us before returning an item.

Missing or late deliveries

If your package hasn't arrived within the expected timeframe, contact us and we'll check with our shipping partners. If it's confirmed lost, we'll reship your order or refund you. Please contact us within 30 days of the estimated delivery date.

Items we can't accept back

Because our products are made to order, we can't accept returns or exchanges for:

  • Items that aren't damaged, defective, or incorrect
  • Orders where the wrong size, color, or product was selected at checkout
  • Sale items and gift cards

Please review the size chart and product description on each product page before ordering. If you're between sizes or unsure, email us at returns@starwoofs.com before you buy and we'll help you choose.

Changes and cancellations

Orders go into production quickly. If you need to change your shipping address or cancel, email us at returns@starwoofs.com within 24 hours of ordering and we'll do our best. Once an item is in production, we can't make changes.

Returned packages

If a package comes back to us because the address was incorrect or the package went unclaimed, we're happy to reship it. The customer is responsible for the additional shipping cost.

Refunds

Once a refund is approved, we'll process it to your original payment method. Please allow 5 to 10 business days for your bank or card provider to post it. If more than 15 business days have passed since we approved your refund, email us at returns@starwoofs.com.

Exchanges

We don't currently offer exchanges. If you'd like a different size or style, please place a new order once your refund or replacement has been confirmed.

Questions

Email us at returns@starwoofs.com. We read everything and we'll get back to you.